Introduction
OUTsurance has announced its OSS Hastings Learnership Programme for 2026, offering unemployed South African youth an opportunity to gain workplace experience within the financial and insurance industry. The 18-month programme is based in Centurion and combines structured workplace training with formal qualifications development.
As South Africa continues to face high youth unemployment levels, learnership programmes remain important pathways for young people seeking practical work experience and industry exposure. This programme is designed for individuals interested in call centre operations, customer service, and long-term careers within the insurance sector.
Successful applicants will receive a monthly stipend while participating in workplace learning and skills development activities.
What Is the OUTsurance OSS Hastings Learnership?
The OSS Hastings Learnership is a structured work-based learning programme aimed at unemployed youth. It combines practical workplace experience with formal training to help learners build skills relevant to the financial services and insurance industry.
Participants enter into a fixed-term learnership agreement rather than a permanent employment contract. The programme is intended to improve employability and workplace readiness.
Learnership Overview
| Category | Details |
|---|---|
| Programme | OSS Hastings Learnership |
| Duration | 18 Months |
| Company | OUTsurance |
| Location | Centurion |
| Monthly Stipend | R9 000 |
| Industry | Financial Services & Insurance |
| Contract Type | Fixed-Term Learnership |
| Work Experience Required | None |
Purpose of the Learnership Programme
The programme aims to:
- Provide unemployed youth with workplace experience
- Develop customer service and communication skills
- Build practical call centre experience
- Prepare learners for careers in financial services
- Support long-term employability
Participants gain exposure to real workplace environments while completing training and qualifications development.
Working Hours and Shift Structure
Learners will work according to a structured roster system.
Scheduled Working Hours
Shift Requirements:
- Friday to Monday shifts (9 hours)
- Saturdays (8 hours)
- Sundays (5 hours)
Learners will also receive:
- Two weekdays off
- One dedicated training day each week for qualification training
Public Holiday Requirements
Participants may be required to work on South African public holidays if scheduled, except on UK public holidays.
Applicants should be prepared for shift-based and weekend work.
Minimum Requirements
Applicants must have:
- Grade 12 / Matric certificate
- Computer literacy (MS Office)
- No previous work experience required
INSETA Learnership Eligibility Requirements
To qualify for the learnership programme, applicants must:
- Be South African citizens
- Be between 18 and 35 years old
- Be unemployed for the past 6 months
- Not previously have participated in an learnership
Key Skills and Competencies Required
Successful applicants should demonstrate:
- Strong interpersonal skills
- Professional communication
- Positive attitude toward learning
- Ability to multitask
- Stress management abilities
- Adaptability
- Initiative and self-motivation
- Customer service orientation
These competencies are important in call centre and client service environments.
Main Learning Areas
Participants may gain exposure to:
- Customer service operations
- Insurance industry processes
- Call centre support
- Workplace communication
- Professional conduct
- Administrative systems
- Team collaboration
The programme is designed to improve practical workplace readiness.
Key Features of the Learnership
- Monthly stipend of R9 000
- No work experience required
- Structured workplace learning
- Formal qualification training
- Exposure to the insurance sector
- Practical call centre experience
- Opportunity to improve employability
Who Can Apply?
The programme may suit:
- Unemployed matriculants
- Youth interested in insurance careers
- Entry-level job seekers
- Individuals seeking call centre experience
- Candidates interested in customer service
Applicants should be comfortable working flexible shifts and interacting with customers professionally.
Employment Equity Information
According to the programme information, preference may be given to applicants from designated groups in line with Employment Equity goals.
The company supports diversity and transformation within the workplace.
Practical Tips for Applicants
Prepare a Professional CV
Include:
- Educational background
- Computer skills
- Communication strengths
- Volunteer work or leadership experience
Highlight Customer Service Skills
Even without work experience, applicants can mention:
- School leadership roles
- Community involvement
- Group projects
- Communication abilities
Be Prepared for Shift Work
Applicants should understand that:
- Weekend work is required
- Public holiday shifts may apply
- Flexible scheduling is part of the role
Important Things to Know
This Is a Learnership, Not Permanent Employment
Participants sign a fixed-term learnership agreement and not a permanent employment contract.
Workplace Training Forms Part of the Programme
One day per week is dedicated to qualifications training and development.
The Insurance Industry Values Communication Skills
Strong communication and professionalism may improve long-term career opportunities within the sector.
Conclusion
The OUTsurance OSS Hastings Learnership 2026 offers unemployed South African youth a valuable opportunity to gain workplace experience within the financial and insurance sector. With an 18-month structured programme, monthly stipend, and practical workplace exposure, the learnership may help participants develop important professional and customer service skills.
For matriculants and entry-level candidates seeking career development opportunities, the programme provides both practical experience and industry exposure in a professional corporate environment. Applicants who meet the eligibility requirements are encouraged to prepare strong applications and apply through the official channels provided by the company.
Frequently Asked Questions (FAQ)
How much is the monthly stipend?
Successful learners will receive a monthly stipend of R9 000.
Is previous work experience required?
No. The programme specifically states that no work experience is required.
Where is the learnership based?
The programme is based in Centurion.
What qualification is required?
Applicants must have a Grade 12 / Matric certificate.
How long is the learnership programme?
The learnership runs for 18 months.
