Meta Description: Discover the Gemproject Learning Intake Programme 2025 for South African youth with disabilities. Offering a R5000 monthly stipend, this 12-month program provides training, work readiness, and career opportunities in Malabar.
Introduction: A Pathway to Skills and Employment
South Africa continues to face challenges with youth unemployment, especially among persons with disabilities. Opportunities that offer both skills training and financial support are crucial in breaking this cycle. The Gemproject Learning Intake Programme 2025 is one such initiative designed to equip young people with the practical knowledge and industry experience needed to succeed in the workplace.
The program, starting in October 2025 in Malabar, runs for 12 months and comes with a monthly stipend of R5000.00. For many young South Africans, this learnership represents more than just a course—it is an opportunity to gain confidence, independence, and long-term career prospects.
Understanding the Contact Centre Learnership
What is an NQF3 Contact Centre Learnership?
The Gemproject Learning Intake Programme 2025 is a structured training program combining classroom learning with on-the-job experience. It equips participants with the technical and communication skills required in the customer service industry.
Key competencies include:
- Professional telephone etiquette
- Handling customer queries and complaints
- Using call centre technology and software
- Understanding customer relationship management (CRM) systems
- Working effectively in a team environment
This qualification is recognised nationally and aligns with the National Qualifications Framework (NQF), ensuring learners gain accredited and transferable skills.
Program Structure and Duration
- Duration: 12 months (full-time commitment)
- Start Date: October 2025
- Location: Classes held in Malabar
- Stipend: R5000 per month (to support living costs, study needs, and transport)
The program balances classroom theory with practical work exposure, allowing learners to apply knowledge in real-world scenarios. This structure prepares participants for immediate employment opportunities upon completion.
Why This Learnership Matters
Tackling Youth Unemployment
South Africa’s youth unemployment rate remains high, particularly among persons with disabilities who face additional barriers in accessing work. This learnership aims to reduce these barriers by providing both training and financial assistance.
Creating Equal Opportunities
By focusing specifically on disabled youth between the ages of 18 and 28, the program promotes inclusion and ensures that individuals with disabilities are empowered to participate meaningfully in the economy.
Useful Links:
- Youth Opportunities
- Online courses
- Learnerships Programme
- Skills Training Programme
- Funding Bursaries
Financial Support Through a Stipend
The R5000 monthly stipend is a significant support mechanism. It allows learners to focus on their training without worrying about daily expenses. For many, this stipend is the difference between being able to join such a program or being forced to decline due to financial hardship.
Eligibility Criteria
To qualify for the Gemproject Learning Intake Programme 2025, applicants must meet the following requirements:
- Be unemployed at the time of application
- Hold a Grade 11 qualification or higher
- Be between the ages of 18 and 28
- Be enthusiastic and willing to learn
- Provide proof of disability (as this program prioritises youth with disabilities)
These criteria ensure that the program benefits those who need it most and who are ready to commit to a full year of structured learning.
Required Documents for Application
Applicants need to prepare the following documents to be considered:
- Curriculum Vitae (CV) – outlining education, skills, and any previous work experience.
- Certified copy of ID – proof of South African citizenship.
- Highest school qualification – Grade 11 or above.
- Proof of Disability – medical or legal documentation confirming disability status.
- SARS Tax Number – required for stipend processing.
- Proof of Bank Account – bank statement or confirmation letter to receive stipend payments.
Submitting a complete application package increases the likelihood of acceptance into the program.
Application Process
The application process is simple but requires attention to detail.
Step 1: Gather Documentation
Prepare all required documents in certified copies. Ensure your CV is updated and clearly formatted.
Step 2: Submit Application
Applications can be submitted via email or WhatsApp to the program organisers.
- Email: [email protected]
- WhatsApp: 075 316 4926
- Phone inquiries: 041 364 1220
Step 3: Await Feedback
Once applications are received, shortlisted candidates may be contacted for interviews or assessments to confirm suitability for the program.
Career Opportunities After the Learnership
Completing this learnership opens doors to various career paths within the contact centre and broader business sector.
Possible roles include:
- Customer Service Agent
- Call Centre Operator
- Contact Centre Supervisor (with experience)
- Sales Consultant
- Technical Support Representative
- Client Relations Officer
Beyond the contact centre, learners also gain transferable communication and problem-solving skills that are valuable in administration, retail, hospitality, and financial services.
Long-Term Benefits of Participation
- Nationally Recognised Qualification – NQF3 certification boosts employability.
- Work Readiness – practical exposure equips learners to adapt quickly to real workplaces.
- Financial Support – stipend helps reduce financial strain during the program.
- Confidence and Independence – particularly important for persons with disabilities seeking equal opportunities.
- Career Pathway – potential progression into supervisory or specialised roles with experience.
Contribution to Social and Economic Development
This learnership does more than benefit individuals—it strengthens South Africa’s economy. By empowering disabled youth with employable skills, the program promotes inclusion, reduces dependency, and builds a more diverse workforce.
Employers also benefit from hiring individuals who have completed structured training, as these employees enter the workplace with proven skills and readiness.
Tips for a Successful Application
- Apply early: Do not wait until the deadline to submit your documents.
- Be accurate: Double-check that all details on your CV and forms are correct.
- Highlight enthusiasm: Employers value candidates who show genuine interest in learning and personal growth.
- Stay reachable: Ensure your contact details are up to date for feedback and interview invitations.
Conclusion: Building a Brighter Future
The Contact Centre NQF3 Learnership 2025 offers more than just training. It represents hope, empowerment, and opportunity for young South Africans with disabilities. With a R5000 monthly stipend, full-year training, and clear career pathways, this program is a chance to build skills, gain independence, and secure a future in the world of customer service.
For those who meet the requirements, this is the time to take action. Submit your application, prepare for the journey, and unlock the potential waiting in the contact centre industry.
Your future starts with one step—and this learnership could be it.
